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Hear from Our Satisfied Patients

Our goal is to provide outstanding customer service and results in a welcoming, friendly atmosphere. We’d love to hear about your experience at Straight Smiles. Let us know how we’re doing by following

I have had such a great experience with Dr. Scramstad and his team! Everyone there... is so friendly and professional. The office runs very smoothly and it is very clean and sanitary. I felt very safe during my appointments throughout the pandemic. Would highly recommend!read more
Kelly D.
I had an excellent experience over nearly two years of treatment at this orthodontic... clinic. The entire team, from Cathy to Kerry and the dental assistants Jenny and Jennifer provided exceptional customer service, and Dr. James Scramstad is both friendly and professional. Every step of the process was clearly explained, and the care was always thorough and personalized. Highly recommend!read more
Shabir H.
I am pleased to share my outstanding experience at Straight Smiles, which exceeded... my expectations from previous visits to three other orthodontists. Dr. James and his staff demonstrated exceptional professionalism, efficiency, and provided a significantly lower quote. The modern office space is bright and well-located. I highly recommend Straight Smiles to anyone looking to improve their smile and confidence.read more
terrencemykytiw
Dr. Scramsted and his wonderful team have been amazing throughout the process of... getting my teeth straight. From being greeted with my name, by Cathy and Kerry, each time I had an appointment to being looked after with a big smile by Jenny, Jennifer and Vanessa. Dr. Scramsted goes above and beyond and is super professional and caring. I love my new smile and I would recommend Straight Smiles to anyone needing braces.read more
Sandra A.
Best & most nice people work here. Dr. Scramstad goes above and beyond to make sure... that his patients are happy. So efficient, so effective. I will rave about this orthodontist office to everyone! Amazing service & amazing peopleread more
Jadon Barber (.
I cannot express enough how grateful I am for the team at previously Align now... Straight Smiles. Every single time they are the sweetest earth angels I have ever met. Ever single time they manage to go above and beyond. This time of year is very hard for a lot of people and they always make sure to make you feel loved even for 20 minutes. I cannot express enough how grateful I am for the team to take care of me. Straight Smiles deserves the world and best in Kelowna! Every single time I leave, with a straight smile!! Even an happy tear sometimes, I know not everyone has the privilege, kindness goes so far and they always take it to the next level. I owe them, they deserve the biggest thank you ever. I will be back to drop off donations for Christmas for families. They really put the Christmas Cheer in this time of year. 10/10 just made my whole day 🥰read more
Cheyenne M.
I started my treatment back in September and this place has the BEST customer... service I have ever seen! I am constantly telling my friends and family on how friendly and knowledgeable everyone is! I still have a long ways to go with my Invisalign but get excited every time I have an appointment with them. I will continue to spread the word on how amazing they are!read more
brooke I.
Great staff, amazing service, and much cheaper than other places that offer the same... services! We travel from Armstrong to go here because we get the best care for our daughter’s teeth at the best price!!read more
Alyssa W.
I am so grateful for Dr. Scramstad and his AMAZING team. They have been looking... after me for years as my teeth have been rather difficult to move. They never gave up, and always went above and beyond to do what was needed to make my smile perfect! HIGHLY RECOMMEND. Also, I did a lot of research beforehand and have talked to a lot of people - they are THE BEST at what they do, but also have the best affordability in Kelowna.read more
Amy F.
Everyone was lovely from the moment I walked in, I haven’t been here before and had... braces over 15 years ago with permanent retainers put in. Jennifer and Dr.Scramstad educated me on the different options available now for retainers and I left happy with the service I received and will definitely come back here for any orthodontic questions or changes!read more
Morgan R.
I don’t know even know where to begin! Dr. Scramstad and his amazing team have been... phenomenal and have given me my confidence back with an amazing smile. I truly am so thankful for this amazing team of dental professionals. If you are considering getting braces, definitely check out Straight Smiles - you will be welcomed with open arms, able to express your concerns freely, have an amazing team that is there to support you, and leave with a perfect straight smile. Big gratitude to Dr. Scramstad and team :)read more
Josh D.
I finally, at the age of 60, realised my dream of having straight teeth. Dr... Scramstad and his wonderful team are professional and friendly. I was always greeted by name and never kept waiting for my appointments. I am so happy with my new smile and would recommend Straight Smiles to anyone wanting an enjoyable orthodontic experience.read more
Nicola N.
Align Ortho Changed my life!This business has single handedly changed the way I... smile, engage with others and look at myself in the mirror. Not only did I have my mouth transformed but using their state of the art cutting edge tech I was able to do it in record time. On top of all this during the process they gave me the freedom to help design my new smile while simultaneously providing me with professional input. Before the process I was highly considering getting veneers but after this I'm happy I didn't because my natural teeth look better than they ever could have with veneers.To top it all off Dr. James Scramstead gave me his personal phone number to call or text with any questions at any time! Now thats service!I cannot recommend this place enough, if you're even considering getting any orthodontics done please go see the team at Align for a 0$ consultation because I'm sure they're the right fit for almost everybody.read more
Bennie W.
My daughter just had her braces removed today and I am thrilled with the results as... well as the entire process. The process from the moment she had her braces put on to the day they were removed has been wonderful. Every appointment was on time, the staff was friendly and knowledgeable, the price was right and the results are fantastic. I highly recommend Align for anyone needing braces.read more
Liz T.
Big thank you to Dr Scramstad and the entire Align Ortho team.It has been a long... journey, but the result is truly amazing. I am extremely happy with my teeth and I can now smile with confidence!read more
Ruchene W.
Everyone here made our first experience to the orthodontist an amazing one. We look... forward to our journey to the perfect smile with this group. They are all very friendly and helpful.read more
Carey N.
i went to align for my second round of braces after previously having them, and i... gave some pretty picky small teeth, and missing teeth the whole works. i seriously had the best experience at align, i moved in the middle of my treatment and was accommodated so well when i came back to get them tightened. everyone here is so pleasant and they pay such an amazing attention to detail and perfection. i feel like my teeth were properly cared for here and i’m so happy i made the choice to go to align ortho for my treatment. thank you all for everything, you all are such an amazing team and i deeply appreciate all you did for me these last two years. 10/10 recommend to anyone looking into orthodontics ❤️read more
Ally W.
If I could make this the #1 recommended orthodontics office on Google and the first... result everyone would see then I would!I love my smile and I wouldn't have had anyone else create it, the way my teeth were I bet you anyone else would have said one tooth needed to be removed but Dr. James Scramstad rose up to the challenge with confidence and provided flawless results. What an amazing team 👏 Not to mention, the team always has a smile on their face which is becoming ever so rare in this day and age, its a great environment they have created there.You can trust that you or your children will be well taken care of here by Dr. James Scramstad and his team along with their incredible technology they have to offer you at afforable rates.Thank you so very much Align Ortho! 😁read more
Sherry A.
A big thank you to the team at Align!!! We were on vacation in Kelowna and my son's... braces came loose. The team squeezed us in right away and fixed my son's loose braces so he would be comfortable. Just a caring group as they didnt even charge us for it. Thank you so much!read more
Kim C.
Amazing office. The staff is so friendly and kind. Never once had a bad experience.... Super informative and answer every question. Thank you Align!!read more
Matt D.
i had braces for only a year and a half and it was such a fast process! i just got... them off and the staff are so comforting and great. i got a goody bag at the end with my retainer and stuff. thank you guys so much i love my teeth !!read more
myah J.
Of three ortho consults, Dr. Scramstad was the only person that did not dismiss my... concerns as being too minor. The office incorporates digital technology that allows you to discuss outcomes before executing them. I was able to see how minute adjustments could ward off future gum recession. The technology has the added advantage of manipulating the bone the least amount possible. In my opinion, this method is superior to manual adjusting. They always play fun music and the entire team is really friendly. I'm super happy with the outcome. Thank you guys!read more
brandy T.
I am so glad I chose Align Ortho to take care of my braces. Aside from the... convenient location, the modern equipment, the cleanliness of the facility, prompt service and the reasonable price, the staff are what makes Align Ortho truly stand out. The receptionists always cheerfully greet you by name and Dr. Scramstad and each one of his assistants take exceptional care of their patients.read more
Crystal F.
James went above and beyond when he came in on his day off to assist us. The front... desk staff are always so friendly and kind.- Heather and Shianneread more
Shianne W.
Always a great experience here! Love that they have the new technology and no longer... have to do the tray impressions, such a treat:) such friendly service every time and they always work around my schedule!read more
Kelsey Wiebe (The W.
From teens who resist wearing their retainer to young adults who move away to... university during treatment, they take it in stride with a positive upbeat nature. They are very patient and accommodating. I highly recommend this team.read more
Sandra & Scott L.
Align Ortho is hands down the greatest orthodontist office I have ever went to! From... moving around, having to switch offices was a common occurrence but they made everything go smooth and seamlessly! The staff is so extremely nice and caring and Align Ortho offers an amazing environment to be apart of! They have saved my teeth!! 10/10 would recommend this orthodontist office to anyone looking:) absolutely love everything and everyone apart it!!read more
Mykaela V.
Always feel welcomed…remembers my name and I always have a great experience getting... my braces done!!read more
Fiona V.
Great service, friendly staff, I’ve been coming here for years and have always been... welcomed warmly. Wonderful place!read more
Layla S.
Every time I walk I'm the door I'm greeted with the friendly receptionists and,... quickly walked over to my appointment which is always an awesome experience because the staff are great!read more
Ethan C.
Fast efficient and friendly!Love the pace here and early appointments.Quick to... respond and get in asap-Jessie davisread more
jessie h
I have had a great experience over the years going threw braces and keeping up with... my retainer they have made my teeth look unbelievable very grateful for how good my teeth look.read more
LUKE W.
From Cathy at the front reception to Jenny, Jen, Vanessa and Dr. Scramstad on the... clinical side, they really are the best of the best. The office is very clean and bright, they use advanced technology and their fees are more than fair. If you are considering orthodontic treatment, I highly recommend Align Ortho.read more
V W.
We had a great experience with our three kids and braces at Align Ortho, so then I... tried it myself! Appointments are always on time, staff is professional and friendly, and the technology and treatment is always improving and up-to-date. I recommend Align to people who are looking for an Orthodontic clinic.read more
Joy M.
I did Invisalign 10 years ago, and now my son is getting his braces on! Still great... service, warm welcomes, a very clean space and super friendly staff. Dr. Scramstad and team are top notch!read more
Nancy and Julie R.
Great place and a friendly staff! They are always wanting to get to know each client... individually in order to provide the best treatment possible for everyoneread more
Alexia Van D.
They were so kind and informative made everything extremely easy for Halle and was... a fun experience getting them on .the staff are all so kindread more
Pamela E.
I am really happy with the service! They made everything so easy from the... consultation appointment to the direct billing they set up for us. I recommend them to everyone.read more
Crystal L.
The entire team at Align has been a pleasure to work with! I’ve dreamed of improving... my smile for years and I’m so excited to have had their help. Sadly, I am relocating out of province so I need to transfer to another clinic, but I really wish I was able to continue treatment with Dr. Scramstad and his lovely staff. I can’t recommend them enough!!!read more
Jocelyn R.
Great service here! I like how the receptionists are nice women and how everyone... here does safety for the better of their customers. I would recommend this place to anyone I know that would need braces, keep up the great work! Dr. Scamrad is very professional and the workers there are friendly, organized and the way they try to be gentle. -Anjelica Wilhemread more
April B.
Very good place to get your braces done! From personal experience there has never... been anything wrong.read more
Anton S.
I am a new client with Align Ortho and my experiences so far has been amazing. The... staff are lovely and take the time to explain everything in great detail. I am one of those nervous patients and they took extra care with me going over all the details to put my mind at ease. Thanks everyone!read more
D M
I recommend Align Ortho because of their professionalism, the way they connect with... each and every guest, and the humour and interest they take while talking to you. (They also don’t seem to mind if your a little late)read more
Kye B.
Align straight smiles is a great place to get your braces on the staff are very... friendly and they are quick and efficient I 100% recommend.read more
Thomas M.
I’d recommend Align Orthodontics not only because of their skill, but also because... of the genuine human qualities they bring to work with them.Their doing a great job getting my teeth straight and my bite lined up. They are extremely generous, sympathetic and compassionate during a time of crisis.read more
Keagan P.
These guys are amazing! So friendly, helpful and professional. Especially when they... had to make retainers (yes, plural!) at a moments notice when my kid couldn’t seem to keep one longer than a week without it going MIA. Highly recommended!!read more
Kara V.
I recently started my braces journey with Align Ortho and since day one I’ve been... impressed with how Dr Scramstad and the rest of the staff are friendly. Vanessa made what I thought would have been a painful procedure super smooth! Based off my experience here so far I’d recommend Align Ortho for getting your braces done.read more
Evanie O.
I am an adult that is half way through my SureSmile treatment at Align and I... couldn’t be happier with my decision! All of the staff are so lovely, and the treatment has been a breeze. They outlined all of my options, ultimately letting me choose what worked best with my lifestyle. I had traditional braces as a teen, but my teeth completely reverted back because I didn’t have a retainer. 16 weeks with my aligners and my teeth are straighter than they were after my entire braces treatment. Due to covid I haven’t seen friends or family since I began my treatment, and I look forward to seeing them even more with my new smile!read more
Katie W.
INCREDIBLE!Let me start this review by letting potential clients know that I had... started an Invisalign treatment a DIFFERENT dentist office in town, but after 3 years of treatment (and although there was a noticeable improvement), this particular office was unable to correct problem areas of my teeth that weren't tracking. They said there was nothing they could do anymore, and it was my fault and my problem that my teeth weren't straightening properly. I paid a hefty bill to be indefinitely left at "mostly good".Before totally giving up, I decided to reach out to a few more dentist offices, one being Align Ortho with Dr. Scramstad. I did a free consultation, and before leaving, Dr. Scramstad was able to give me a very competitive rate and he was VERY confident they could fix the issue.I put full faith in his confidence and I am SO glad to have done so. Between the fact they keep up with the latest technology in orthodontics, and their impressive expertise, my teeth began tracking again (after years of problems!) and I was finally on the road to finishing a proper treatment.I can't express how truly grateful I am to have gotten a consultation from Dr. Scramstad. The entire office treats me like I am family when I walk through their door, they are informative and explain EVERY STEP of your treatment, and they work with you to get it DONE RIGHT. Simply put, they CARE about your treatment and will stop at nothing to make sure you are completely happy!My only regret is not coming to them first, when I started treatment nearly four years ago.Thank you so much Dr. Scramstad and team. You guys never cease to impress me!!read more
Colton W.
Best dental care team !! Professional, courteous and friendly staff made me feel... like family ! Would recommend to any oneread more
Jacynth W.
Awesome team and results!We had a great journey with Dr.Scramstad and his team. ... From the initial consultation, check in visits, braces on and follow up appointments it was a 3.5 year process.From beginning to end the experience was great as a parent and for my son who had to get braces. The whole team is very professional, accommodating and fun! They answered all my questions and explained how the process was going to work. My son's situation was difficult to begin with and then we had some setbacks (due to slow growing teeth). Regardless, Dr. Scramstad was very patient and addressed the setbacks and did not rush the process. He stuck to the plan and the outcome was exactly as he said it would be.Jen and Jennifer are wonderful and very competent. Alway there to help in an emergency situation (we had a few) and make each visit fun. Cathy is the best...returns phone calls, always has a smile and was very accommodating when booking our appointments.Overall I would highly recommend the Align Team. They deliver what they promise and more. My son is very happy with his smile and so am I.Thank you very much!PS - always on time never had to wait past our schedule appointment. Rare for Dr's!read more
Pamela F.
Did a really amazing job. Really happy with the results. I got braces when I... was older in life. You're never to old to get them done. Get james to get yours done, you won't regret it!read more
Isaiah H.
Everyone on Dr. Scramstad's team is welcoming, kind and helpful. I really... appreciated Dr. Scramstad attention to detail. Dr. Scramstad is knowledgeable and thorough. I highly recommend Align ortho to anyone who wants to feel confident in their orthodontic care. Thank you for improving my smile!read more
Anick G.
Dr. Scramstad and his team are phenomenal!As an adult I had some movement in my... teeth, and over time it was aesthetically unpleasing, and I was becoming more self conscious of my smile.My treatment plan was for both upper and lower Invisalign. Very early in the treatment plan I was seeing awesome results, with minimal to no discomfort. At this stage I'm mostly complete with my treatment, and incredibly happy with the outcome.On top of that, Dr. Scramstad and his team have been incredible during COVID. They're super thoughtful about ensuring the safety of their patients and staff. The office is super clean and there is minimal overlapping patient traffic.I could not recommend them more highly. Six out of five stars from me! If you're an adult or teenager who would like to get orthodontic treatment, go to Align Ortho.read more
Ken G.
Dr scramsrad, Jenny, Jen, and Cathy have done amazing job of turning my British... teeth into a straight smile. From the beginning they were up front with any costs not covered by my plan, there were no surprises to my treatment. Every time I went on for treatment checkups my appointments were on time, quick, and any adjustments to my treatment plan were explained to me. The staff are friendly and service is exceptional. I would highly recommend align to anyone looking to have they’re teeth straightened.read more
Robin C.
Best place ever, AMAZING people, work with you every step of the way.Go above and... beyond.Do great work, #1 in my recommendationsread more
Private P.
What a great practice and team! From the start of getting braces as an adult Align... stood above the rest in terms of professionalism, price and value. Throughout the two years I had braces I actually enjoyed getting adjustments because of the staff. To top it all off I got my retainer and on the second day it got lost through security or on my travels and James helped me out over the weekend to get me a replacement. Thanks again!read more
Jason B.
You will not find a better ortho in this town. I have had braces (once as a teen... and AGAIN as an adult due to not wearing my retainer) and I have also worked in the dental field and I can confidently say that Dr. James Scramstad is the best there is. The office is great too and the team is super friendly and helpful. Can't say enough good things about this place. I had an amazing experience there and I recommend them to anyone (young or old) who needs orthodontics.read more
60 T.
Currently have braces from them. They are reasonably priced, there are no hidden... costs - very up front about the entire procedure. The visits to tighten are quick, no more than 15 minutes at a time. I would recommend them to anyone that needs teeth straightening.read more
Jaide B.
Dr. Scramstad was recommended to us by a family friend. As soon as we had an initial... consultation we knew that we wanted to go with him. He's very friendly and easy to talk to and he did a great job on our daughter's teeth!read more
Bruce G.
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